PAS for

Introduction to Organizational Management Services
Using the EAP as a Management Tool
Setting the Stage
Critical Incident Response

Services at a Glance

24/7/365 Helpline
In-person Counseling
Life & Wellbeing Coaching
Life & Wellbeing Consultation + Resourcing

Call us anytime. Our Master’s level EAP counselors are right there – they answer your call personally 24/7.

Delivered through our national network of licensed behavioral health professionals and provided at no cost to you or your dependents, our EAP counselors can help improve your quality of life.

Easy phone access to our diverse team of licensed/certified life management and wellbeing experts to help answer questions and provide guidance for addressing life’s challenges and improving personal well-being.

Save time by talking with our life management specialists to find vetted resources well matched to your specific needs for caregiving, adoption, family support, financial relief and more.

Frequently Asked Questions

What is my Employee Assistance Program (EAP)?

Each of us experiences demands for our time and energy, both on the job and off. The key to balancing it all is having access to the right tools, resources, and support. The EAP your organization has selected is Personal Assistance Services (PAS). Having PAS is like having your own personal concierge service. PAS provides you with a wealth of confidential, professional services that can help you address challenges and strengthen your work and home life.

What counseling services are available?

Our master’s level licensed counselors provide in-person short-term, solution focused counseling to assist you and your family members manage life stressors, solve personal or relational concerns and achieve your goals.

What life coaching services are available?

Our coaching staff includes licensed dietitians, attorneys, certified financial counselors, eldercare managers, childcare and education specialists, certified child development and parenting professionals, organizational and time management professionals, health coaches, tobacco cessation coaches, life coaches, retirement coaches, career coaches and more.  

What will it cost me to use EAP services?

This is a pre-paid benefit funded completely by your employer and free to you and your dependents. There will be no charge for any service covered under your EAP benefit. Should your EAP consultant recommend a referral to a specialist or longer-term care provider, the referral is made to quality providers with your best interests in mind. PAS receives no reimbursement from the outside specialist for making the referral. Your consultant may recommend self-help groups or providers that have sliding scale fees. If the provider charges a fee, the costs may be covered under your medical benefit plan. However, it is your financial responsibility to pay for services provided outside of your EAP benefit.

Who is covered under the EAP?

You and your dependent family members are covered. Should you have a question about eligibility for services, call Personal Assistance Services (PAS) at (800) 356-0845, send an email to or contact your Human Resources representative.

If I use the EAP, will it be confidential?

Yes! The EAP is confidential. PAS does not provide access to EAP records to your employer nor will PAS disclose any information to anyone about your participation in EAP services unless you give your specific, written consent to do so (except as required by law).

What should I expect when I call the EAP?

An EAP counselor will talk with you about your personal situation, answer any questions you have about your EAP benefit and personally arrange services for you. In-person counseling, life and well-being coaching, plus a wide variety of professional services are available. We serve by connecting you with professionals that can help you improve your life.

What should I expect when I meet with an EAP consultant in-person or by phone?

Our professionals help you to sort out the areas of your life that you would like to improve and then guide you through the process of establishing and following a personal action plan. They are caring, understanding, and an excellent resource to help you achieve your goals.

Where will my EAP appointments take place?

Day, evening, and weekend appointments are available for in-person counseling and telephonic coaching. You will have an opportunity to choose from a variety of office locations away from the workplace for in-person counseling.


Need a Better Understanding of our EAP?

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