PAS for
Purchasers

What Makes Us Different
Approach
Results
The PAS Approach

PAS is a life event company that helps employees with virtually any life need. As a resource to people for life’s questions, having PAS is like having a personal concierge to help manage work and home life.

Personally Arranged Services

Our philosophy of service is that when people are seeking help to resolve personal and family challenges, the most effective way to assist them is soul-to-soul. Improving the quality of relationships requires connecting with people directly.

EAP counselors directly answer, provide immediate support and personally schedule participants with in-person counseling or life management & wellbeing coaching services. Arrangements are made for the participant’s care by first ensuring provider availability to meet the participant's needs and then electronically scheduling or warm transferring the participant to the selected counselor or coach rather than simply giving the EAP participant a list of telephone numbers to call on their own.

Great Business Partner

We don’t want to be the biggest or the fastest growing EAP in the world. We want to be the best vendor partner for those organizations that have high expectations of their vendors, recognize that both work and personal life impact the human condition, desire precision and excellence in service delivery, and appreciate the return on value and investment that PAS achieves.

Exceptional Counseling Network

PAS uses the same personal approach to partnering with our network counselors as we do with partnering with our customers. First, we pay our network counselors well. Many of the largest EAP companies only pay their providers $30 - $40 per session (well below usual and customary rates for licensed counselors which range from $60 to $70 per session in most regions). PAS not only pays its network counselors well, but also stays in touch with them, maintains excellent collegial relationships, and engenders a true sense of partnership to provide the best in care for our participants.

Better, Not Cheaper

More than just a service to have on hand if something “bad” should happen, PAS is a life event service that helps employees with virtually any life need. Our focus is on improving people’s lives - not only improving their wellbeing, but also improving the wellbeing of their loved ones. We’ve found that when you help people thrive in their personal lives, they also thrive at work and become better and more productive performers. When PAS frees your employees of some of their “life baggage”, you end up with happier and grateful employees.

Our extensive suite of counseling, life & wellbeing coaching, and life management consultation + resourcing + referral services provides access to experts that help people with being successful at work, getting along with others; achieving life balance; being a better parent, grandparent, friend or spouse/partner; planning for the future; becoming happier and more resilient; overcoming addictions; solving legal and financial challenges, being more organized, and so much more.

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Personally Arranged Services

Our philosophy of service is that when people are seeking help to resolve personal and family challenges, the most effective way to assist them is soul-to-soul. Improving the quality of relationships requires connecting with people directly.

EAP counselors directly answer, provide immediate support and personally schedule participants with in-person counseling or life management & wellbeing coaching services. Arrangements are made for the participant’s care by first ensuring provider availability to meet the participant's needs and then electronically scheduling or warm transferring the participant to the selected counselor or coach rather than simply giving the EAP participant a list of telephone numbers to call on their own.

Great Business Partner

We don’t want to be the biggest or the fastest growing EAP in the world. We want to be the best vendor partner for those organizations that have high expectations of their vendors, recognize that both work and personal life impact the human condition, desire precision and excellence in service delivery, and appreciate the return on value and investment that PAS achieves.

Exceptional Counseling Network

PAS uses the same personal approach to partnering with our network counselors as we do with partnering with our customers. First, we pay our network counselors well. Many of the largest EAP companies only pay their providers $30 - $40 per session (well below usual and customary rates for licensed counselors which range from $60 to $70 per session in most regions). PAS not only pays its network counselors well, but also stays in touch with them, maintains excellent collegial relationships, and engenders a true sense of partnership to provide the best in care for our participants.

Better, Not Cheaper

More than just a service to have on hand if something “bad” should happen, PAS is a life event service that helps employees with virtually any life need. Our focus is on improving people’s lives - not only improving their wellbeing, but also improving the wellbeing of their loved ones. We’ve found that when you help people thrive in their personal lives, they also thrive at work and become better and more productive performers. When PAS frees your employees of some of their “life baggage”, you end up with happier and grateful employees.

Our extensive suite of counseling, life & wellbeing coaching, and life management consultation + resourcing + referral services provides access to experts that help people with being successful at work, getting along with others; achieving life balance; being a better parent, grandparent, friend or spouse/partner; planning for the future; becoming happier and more resilient; overcoming addictions; solving legal and financial challenges, being more organized, and so much more.

Servant Hearts with Proven Results

Our business thrives on being able to prove that our approaches drive the results you need.

Meaningful Rate of Utilization

Our practice of personally arranging services for people rather than simply giving them a list of telephone numbers to call on their own achieves a 90% participant follow through rate compared to the 50% follow through rate when participants “self-serve” using a web directory or list of providers to call on their own.

When counting, as a case for “true” utilization calculation purposes, only participants who actually avail themselves of professional services, the actual national average of annual EAP utilization is between 2% - 4%. PAS achieves an annual average between 7% - 16 % rate of participant utilization.

Best in Class Vendor Partner

Our exceptional customer service, partnership and drive to improve the quality of life of those we serve has resulted in PAS’ 98% account retention rate. PAS is so much more than simply WHAT we provide. Our success is built on HOW we provide it and WHY

PAS aligns with our customer’s initiatives to encourage employees to be their best emotionally, physically, financially, personally and professionally. The key to PAS’ success in meaningfully improving employee wellbeing is in large part due to our integration into multiple touch points within Human Resource, Benefits & Safety functions. From resilience building consultation and targeted benefits communication to integration with internal and external business partners, we serve our customers with the sophistication of a large corporation but with the agility to customize and meet unique needs that is not found in megastructure vendor relationships.

Best in Class Network Partner

What our network providers have to say about their partnership with PAS to serve our clients exceptionally well:

“There are many factors that I appreciate in PAS’ approach. I truly appreciate PAS’ professionalism in establishing the initial session- after my availability is confirmed, the client is brought onto the call. This really helps to facilitate scheduling and establish a connection. I feel comfortable talking with PAS staff when I have questions. I sense that PAS is more than a job for PAS counselor – they truly have the best interest at heart for their clients.”

“PAS could serve as a model for how to improve the delivery of behavioral health care services. In all of my decades of experience with many EAP organizations, I have enjoyed working with PAS the most. PAS does business as business should be done. They are efficient about approving additional sessions and timely with payments. I have always enjoyed speaking to a person rather than a recording and I have never been placed on hold.”

“PAS exhibits exceptional service to their affiliated counselors by providing personal customer service, QUICKLY. This means that as a provider, when I call in for clinical consult the person answering the phone knows who I am and can quickly access and provide information that I may need to work with the individual referred to me.  The staff deeply cares about the clinical process and also appreciates the expertise of their network providers.”

Return on Value and Investment

Averted Claims to the Medical Plan: 90% of cases resolved within parameters of EAP benefit saving plan expense for the sponsor and copay expense for the participant

Gratitude: 4.94 on five-point scale of participant satisfaction (5 being a rating of excellent), 98% of EAP participants would recommend PAS to others

Improved Employee Well-being: 30% average improvement in quality of life, 87% of participants report that their personal life is better and 77% report that they are more productive at work as a result of using PAS services

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Meaningful Rate of Utilization

Our practice of personally arranging services for people rather than simply giving them a list of telephone numbers to call on their own achieves a 90% participant follow through rate compared to the 50% follow through rate when participants “self-serve” using a web directory or list of providers to call on their own.

When counting, as a case for “true” utilization calculation purposes, only participants who actually avail themselves of professional services, the actual national average of annual EAP utilization is between 2% - 4%. PAS achieves an annual average between 7% - 16 % rate of participant utilization.

Best in Class Vendor Partner

Our exceptional customer service, partnership and drive to improve the quality of life of those we serve has resulted in PAS’ 98% account retention rate. PAS is so much more than simply WHAT we provide. Our success is built on HOW we provide it and WHY

PAS aligns with our customer’s initiatives to encourage employees to be their best emotionally, physically, financially, personally and professionally. The key to PAS’ success in meaningfully improving employee wellbeing is in large part due to our integration into multiple touch points within Human Resource, Benefits & Safety functions. From resilience building consultation and targeted benefits communication to integration with internal and external business partners, we serve our customers with the sophistication of a large corporation but with the agility to customize and meet unique needs that is not found in megastructure vendor relationships.

Best in Class Network Partner

What our network providers have to say about their partnership with PAS to serve our clients exceptionally well:

“There are many factors that I appreciate in PAS’ approach. I truly appreciate PAS’ professionalism in establishing the initial session- after my availability is confirmed, the client is brought onto the call. This really helps to facilitate scheduling and establish a connection. I feel comfortable talking with PAS staff when I have questions. I sense that PAS is more than a job for PAS counselor – they truly have the best interest at heart for their clients.”

“PAS could serve as a model for how to improve the delivery of behavioral health care services. In all of my decades of experience with many EAP organizations, I have enjoyed working with PAS the most. PAS does business as business should be done. They are efficient about approving additional sessions and timely with payments. I have always enjoyed speaking to a person rather than a recording and I have never been placed on hold.”

“PAS exhibits exceptional service to their affiliated counselors by providing personal customer service, QUICKLY. This means that as a provider, when I call in for clinical consult the person answering the phone knows who I am and can quickly access and provide information that I may need to work with the individual referred to me.  The staff deeply cares about the clinical process and also appreciates the expertise of their network providers.”

Return on Value and Investment

Averted Claims to the Medical Plan: 90% of cases resolved within parameters of EAP benefit saving plan expense for the sponsor and copay expense for the participant

Gratitude: 4.94 on five-point scale of participant satisfaction (5 being a rating of excellent), 98% of EAP participants would recommend PAS to others

Improved Employee Well-being: 30% average improvement in quality of life, 87% of participants report that their personal life is better and 77% report that they are more productive at work as a result of using PAS services

Why Companies Choose PAS

Why PAS is Right for You

Employers choose PAS because PAS is something better.

What our customers are saying:

“PAS’ primary purpose is EAP, they have a great reputation and you always get a live person to talk to when you call. When I had people coming to my office in tears and I had to hand them the EAP phone number of our previous EAP, it made me sick because I knew they would get a recording or a voice prompt that really led to nowhere or be redirected to a website.”

 

“We had low utilization and negative feedback from our employees and managers about their experience with our previous EAP. That is what made us start looking for something better.”

“We had multiple EAP providers throughout our US operations. We didn’t have a centralized system for access, benefit communication or aggregate reporting. And we wanted a partner who could be flexible and could accommodate our unique requests.”

 

“We were truly looking for an EAP partner that would be a benefit or value-add for us. Sometimes it means a higher cost vendor and sometimes it is the PAS’ of the world that you didn’t know about but you find out that you’ve got this nugget of gold that is just waiting to be mined.”

“Our previous EAP was with our health plan carrier that provided most everything: medical, dental, disability, flex, and EAP. We knew they weren’t experts at all of them and that they were certainly not the best at EAP. We wanted a niche firm that focused on EAP and did it really well.”

Why PAS is Best in Class Vendor Partner

What our customers are saying:

“I have absolutely no doubt that if I got in a bind and needed PAS to deliver on something they would step up and do it. Having that level of comfort in a vendor partner is rare. That is the one thing I value above and beyond anything else. When we ask them or need them to do something, they will always deliver.”

“PAS is more hands on with us as a customer and one-on-one with our employees versus just being like a call center. PAS is flexible and they give our employees more personal treatment which is what we are very interested in having for them. I know that employees are going to be well taken care of – it’s just that level of comfort.”

“They really are what their name states – Personal Assistance Services. We have thirteen employee benefit vendor partners. If all of the others embodied 60% of what PAS has, we’d be unstoppable, a force to be reckoned with.”

“The PAS team that we work with has been better than any of our other benefit vendors. It comes down to their great personalities and level of expertise, diligence, and effort to understand our unique problems and help us tailor programs to meet those needs. They partner with us and bring us new, cutting edge ideas.”

“Other companies spend a lot more on marketing and bells and whistles and stuff but in my 25-year career in Benefits, PAS has been, by far, my favorite vendor I’ve ever worked with.”

“PAS has so many different avenues that can help our employees: household organization, transitions to retirement, eldercare, will kits, nutrition, budgeting. PAS is a good resource for just about everything.”

“I have extremely high expectations of PAS and I continually see them constantly excel and impress us. It really is a working partnership. We’ll set the bar a little higher and we know they’ll jump.”

Our Core Services

24/7/365 Helpline
In-person Counseling
Life & Wellbeing Coaching
Life & Wellbeing Consultation

Call us anytime. Our Master’s level EAP counselors are right there – they answer your call personally 24/7.

Delivered through our national network of licensed behavioral health professionals and provided at no cost to you or your dependents, our EAP counselors can help improve your quality of life.

Easy phone access to our diverse team of licensed/certified life management and wellbeing experts to help answer questions and provide guidance for addressing life’s challenges and improving personal well-being.

Save time by talking with our life management specialists to find vetted resources well matched to your specific needs for caregiving, adoption, family support, financial relief and more.

Want to Talk?

Give us a call